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"13 year old Dutch boy sues Microsoft"

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Updated read below:

Just by co-incidence I got to this newspaper story. It's written in Dutch, but I'll provide a short summary.

http://www.telegraaf.nl/overgeld/rubriek/consument/1765510/__13-jarige_klaagt_Microsoft_aan__.html?p=27,1

It's basically a story about a 11 year old boy (now 13) who saved his cash to buy a 360. After suffering 3 console deaths, he got his 4th console which scratched discs. The article talks about the professional testing performed by Kassa which demonstrated the 360 untouched can scratch discs even in laboratory conditions (playing sessions were all caught on tape as evidence). Thousands of Dutch consumers have filed their complaints with consumer protection services regarding the disc scratching issues. Microsoft still rejects any responsibility claiming this to be impossible while addressing consumers, despite previously informing Kassa they will take care of the damages.

The boy's 360 got "repaired", but instead of replacing the broken DVD drive they replaced the motherboard (most common issue with the 360 appears to be RRoD). Again in contact with Microsoft (formal letter), they send him another replacement console which also scratches discs. The boy demands a functioning 360 and replacements for 10 games which have been destroyed, Microsoft rejected stating it's impossible 360s scratch discs in normal situations. He gives up hope and now wants his money back. Son and his dad decide to sue Microsoft, Microsoft calls and promises a refund, but this still hasn't happened.

More people have sued companies and threatened to do so with regard to the 360's problems here in the Netherlands, but usually the retailer will come into action and helps out the customer by replacing consoles and destroyed discs. According to Dutch law a retailer is also liable for selling faulty products and has to deal with this internally.

Update:

Dutch consumer protection agency Kassa sues Microsoft on behalf of thousands of Dutch consumers. Due to an ongoing lawsuit in the United States, internal Microsoft emails revealed that Microsoft already knew about disc scratching issues before release in 2005.

Kassa demonstrated earlier during tests 360s could scratch discs even in super steady laboratory conditions, all recorded on tape.

http://www.telegraaf.nl/digitaal/games/2983060/__Kassa_onderneemt_collectieve_actie_tegen_Microsoft__.html?p=22,1

Having watched the program, a summary: The boy's dad who sued Microsoft as talked about in the original post apparently got a complete refund on bought console, games and lawsuit costs. Others who didn't go that far were treated badly, one of the guys interviewed bought his 360 last November and already 4 games were scratched.

Some snips from US Microsoft employee testimonials:

"This is information we as a team, optical disc drive team, knew about."

"360 was routinely scratching discs"

They put in drives known to have the same problems when doing repairs. Just to give customers the idea they get a new device (paying 100 dollars!).

"Just to give the customer a new optical drive, so that from a customer perspective they're getting a new device and that improves customer satisfaction"

Kassa is in co-operation with various European consumer agencies to address these problems for the whole of the EU. Like in the US, together they stand stronger, European Commissioner for Consumer Protection Meglena Kuneva outed her support and approval.



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

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Is it even legal for a 13 y/o to sue a company in the Netherlands?

Also, why is it that you only post news to attack MS, MikeB?



Back from the dead, I'm afraid.

I don't really care too much about this kid's issues, but that Kassa investigation is interesting. Can you link that Mike B? I'd like to read up on it.



Tag: Became a freaking mod and a complete douche, coincidentally, at the same time.



thats one unlucky guy



 nintendo fanboy, but the good kind

proud soldier of nintopia

 

mrstickball said:
Is it even legal for a 13 y/o to sue a company in the Netherlands?

Also, why is it that you only post news to attack MS, MikeB?

 

His dad is probably doing the sueing for him, read my post.

I have been through RRoD and I know how stubborn, mis-informative and unhelpful Microsoft's support staff can be. I think RRoD and disc scratching are serious issues hurting the console industry's reputation as a whole. But you already knew this or didn't you?



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

Around the Network

So that justifies you only posting anti-Xbox 360 arguments?



Back from the dead, I'm afraid.

I can't wait till the xbox 720!

I think MS learned a valuable lessons this generation. I expect the Xbox 720 to be one of the most reliable consoles in gaming history with a 3 year warranty to boot.



Proud Member of GAIBoWS (Gamers Against Irrational Bans of Weezy & Squilliam)

                   

Onyxmeth said:

I don't really care too much about this kid's issues, but that Kassa investigation is interesting. Can you link that Mike B? I'd like to read up on it.

There have been various coverages. Here's one of them subtitled.

http://www.youtube.com/watch?v=STwlMKiSP2c



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

wow....hope they get serious about 360 issues,matter of a fact,i couldn't be bothered



mrstickball said:
So that justifies you only posting anti-Xbox 360 arguments?

 

What do you consider anti-XBox 360 arguments. The 360 not being build well? The 360 not being as powerful as the PS3?

Well I'm sorry IMO without the hardware issues the 360 is a proper console, but not as powerful or forward thinking as a PS3.



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales