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FTC warns Sony/MS/Nintendo about console warranty restrictions

Forums - Gaming Discussion - FTC warns Sony/MS/Nintendo about console warranty restrictions

https://www.polygon.com/2018/4/13/17231520/ftc-warning-video-game-console-makers

Six unnamed companies, including ones “that market and sell ... video gaming systems” have been warned by the Federal Trade Commission that they cannot condition warranty coverage of their products on the consumers’ use of certain parts or service providers.

The FTC noted the warning in a news release on Tuesday. It did not say what specific practices or whether consumer complaints led to the notice. It was also sent to companies who market and sell automobiles and “cellular devices.”

The upshot is that a company cannot void a warranty or deny a consumer warranty coverage because they use a third-party part in its operation, or because it’s been serviced by someone not on a company’s list of authorized providers.

Those conditions, the FTC said, are a violation of the Magnuson-Moss Warranty Act, a 1975 law setting forth the obligations of a manufacturer that offers a warranty on a product. The FTC, again not naming any company, provided three examples of “questionable provisions” it had found:

• “The use of [company name] parts is required to keep your . . . manufacturer’s warranties and any extended warranties intact.

• “This warranty shall not apply if this product . . . is used with products not sold or licensed by [company name].

• “This warranty does not apply if this product . . . has had the warranty seal on the [product] altered, defaced, or removed.

“Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services,” Thomas B. Pahl, the acting director of the FTC’s Bureau of Consumer Protection, said in a statement.

Console manufacturers are among those whose warranties specify that only approved service providers can carry out repairs on a system under warranty. They’re hardly the only industry who does so; John Deere, the makers of tractors and farm equipment, puts software in its vehicles that effectively make it impossible to repair the vehicle anywhere but at a dealership. That led to one of now 18 “right to repair” bills introduced in state legislatures across the United States.

As Kotaku noted last year, the Entertainment Software Association has lobbied against “right to repair” legislation, arguing that it would undercut copyright protections console makers depend upon.

The FTC asked each company to review its warranty and promotional materials to make sure that their language does not say or imply that warranty coverage is conditioned on the use of specific parts or services. The FTC said it would check these materials after 30 days and, if potential violations have not been corrected, law enforcement action may result.

Polygon reached out to representatives of Microsoft, Nintendo, Sony and the ESA for comment.

 

 

 

My opinion :

This is a good thing.
Whats yours?



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So now anyone can blame/demand refund etc etc from N/Sony/MS if their consoles stop working beacuse they use cheap 3rd party that isnt up to standard??.

How is this good?



If it isn't turnbased it isn't worth playing   (mostly)

And shepherds we shall be,

For Thee, my Lord, for Thee. Power hath descended forth from Thy hand, That our feet may swiftly carry out Thy command. So we shall flow a river forth to Thee And teeming with souls shall it ever be. In Nomine Patris, et Filii, et Spiritūs Sancti. -----The Boondock Saints

So I can open and mess with my consoles as I'm not an authorized professional to mess with it, break it, and still get warranty? lol



Naum said:

So now anyone can blame/demand refund etc etc from N/Sony/MS if their consoles stop working beacuse they use cheap 3rd party that isnt up to standard??.

How is this good?

It's better to let a few bad seeds slip through in order to help the many good ones.



Fantastic thing for smokers who just want to clean their lazer without voiding the warrenty. Proper win.



 

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This is good news.

I remember last gen MS voided warranties if they found evidence that people had used a 3rd party Intercooler on their Xbox 360. Was pretty shitty of MS to do that, it was their own fault for allowing the red ring of death issue to happen in the first place, then they went and voided the warranties of those who tried to prevent a red ring of death from happening.



It does bug me that consoles and devices today are designed to make it very difficult to repair when often the problem is a small one... I recall having to send my dang Wii U all the way to Japan for a faulty fan that could have been easily replaced but I didn't want to void the warranty.

Still, it seems potentially unfair to necessitate that they honor warranties even when the owners are supremely negligent and may have broken it/made it worse through their own tinkering. Kinda on the fence with this one.

It IS nice to see some consumer-friendly developments though! Nice change of pace heh



They should send Apple a notice too while they are at it.