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Forums - Nintendo Discussion - Fixed: Nintendo Switch + Samsung KS8000 = Issues :(

Peh on 07 April 2017

Just got an answer from Nintendo Support.

In german:

"Vielen Dank, dass Sie Nintendo kontaktiert haben. Bezüglich Ihrer Herausforderung mit Ihrem TV bei angeschlossener Nintendo Switch.

Wir bitten sich hierzu an Ihren den TV-Hersteller Toshiba zu wenden, da es sich hierbei um einer Einstellung am TV handelt. Es ist davon auszugehen, dass dieser Fernseher immer nach aktiven Geräten schaut und immer wieder die Nintendo Switch findet.

Unter Anderen kann es auch hilfreich sein, wenn Sie die Einstellung "An TV-Energiestatus anpassen" ausschalten, diesen finden Sie in den Systemeinstellungen unter "TV-Wiedergabe". Ebenso empfehlen wir Ihnen das Anschließen der Konsole an einem anderen HDMI-Anschluss am TV."

They told me to go and ask Toshiba, because you know... it's a Samsung TV lol
The TV is at fault because it's a TV feature, but ignore the fact, that the Nintendo switch sends out the signal to the TV in standby. Other devices are not doing that btw.

So much for the Nintendo support :/



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Peh on 07 April 2017
Mandalore76 said:
Peh said:

As far as I read, If you completely turn of the switch the issue doesn't occur. But you have to turn it on and off everytime, which is kind of not the point.

Since you have to walk to the dock to take the joycons on and off for console mode (or take and put Switch back in dock before and after using for handheld mode), can't you just power down the Switch when not using it?

I don't take the joycons on and off. I'm mainly using a Pro Controller for this. So, I start the console from the couch and play without going to the dock.

TomaTito said:
SonytendoAmiibo said:
My new Samsung Smart-ass TV is doing the same thing. Go into the Switch system menu and shut off the HDMI-CEC setting. Another issue I am having is the TV going crazy with trying to maintain black levels. If I am in a dark area in Zelda the TV gets even darker automatically. There is no way to shut this feature off, only high and low settings. Samsung phones blowing up and now their TV's failing.

The link I gave you didn't solve the issue? http://gamrconnect.vgchartz.com/post.php?id=8349375

Peh try this: https://www.reddit.com/r/NintendoSwitch/comments/60pv90/fix_for_the_auto_hdmi_input_changes_of_the_switch/

I tried that. It doesn't work :(



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TomaTito on 07 April 2017

I thought it was an HDMI-CEC issue with the new TVs, but it's HDMI auto-switching instead.

A post from that reddit link I posted before nicely explains it:

People get really cufused.

The switch has a feature called HDMI-CEC which is designed to let it switch TV inputs, and power the TV on when you dock the system, or wake it up. That feature is what gets disabled with when you disable the "Match TV State" option. That feature on the Nintendo switch is implemented properly, and will work with any TV that has CEC support (which is marketed under silly names like AnyNet+, Bravia Link, and dozens of other names).

However some TVs also have a feature that detect when a signal suddenly appears on an HDMI cable, and either automatically switch to that input or at least pop-up an input select window to give you the chance. The idea here being that if a signal suddenly appears, either you just turned something on, or just plugged it in. In either case, you are quite likely to want to switch the TV to that input.

There are also automatic HDMI switches (not to be confused with the Nintendo Switch) that also detect if a signal is being sent in a somewhat similar fashion.

Unfortunately there is a bit of a design flaw with the Switch. While in standby mode it will occasionally transmit some super brief signal. I'm not sure if this is a black screen, or some other non-image signal, but whatever it is sending, it is enough to trigger the TVs and HDMI switches with these features. The exact cause of this is not proven, but I strongly suspect the following explanation is the case.

Like most other devices, in standby mode the switch occasionally wakes up briefly to do thinks like check for updates, or to check for new eshop purchased that should be pushed to the system. When it temporally wakes up, the dock notices and begins transmitting a signal. Since the system is till in standby (despite being temporally awake), it should not have transmitted anything.

This is the sort of issue that can quite likely be corrected with a firmware update for the console and/or dock (which would be updated by the console).

Only solution I read online is to completely turn off your Switch if you are leaving it in the dock while watching TV.



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Peh on 07 April 2017
TomaTito said:

I thought it was an HDMI-CEC issue with the new TVs, but it's HDMI auto-switching instead.

A post from that reddit link I posted before nicely explains it:

People get really cufused.

The switch has a feature called HDMI-CEC which is designed to let it switch TV inputs, and power the TV on when you dock the system, or wake it up. That feature is what gets disabled with when you disable the "Match TV State" option. That feature on the Nintendo switch is implemented properly, and will work with any TV that has CEC support (which is marketed under silly names like AnyNet+, Bravia Link, and dozens of other names).

However some TVs also have a feature that detect when a signal suddenly appears on an HDMI cable, and either automatically switch to that input or at least pop-up an input select window to give you the chance. The idea here being that if a signal suddenly appears, either you just turned something on, or just plugged it in. In either case, you are quite likely to want to switch the TV to that input.

There are also automatic HDMI switches (not to be confused with the Nintendo Switch) that also detect if a signal is being sent in a somewhat similar fashion.

Unfortunately there is a bit of a design flaw with the Switch. While in standby mode it will occasionally transmit some super brief signal. I'm not sure if this is a black screen, or some other non-image signal, but whatever it is sending, it is enough to trigger the TVs and HDMI switches with these features. The exact cause of this is not proven, but I strongly suspect the following explanation is the case.

Like most other devices, in standby mode the switch occasionally wakes up briefly to do thinks like check for updates, or to check for new eshop purchased that should be pushed to the system. When it temporally wakes up, the dock notices and begins transmitting a signal. Since the system is till in standby (despite being temporally awake), it should not have transmitted anything.

This is the sort of issue that can quite likely be corrected with a firmware update for the console and/or dock (which would be updated by the console).

Only solution I read online is to completely turn off your Switch if you are leaving it in the dock while watching TV.

Yes, but this shouldn't be the point. This can be easily fixed by both, Nintendo and Samsung. But so far, Nintendo doesn't care and I need to put more pressure on Samsung, because they are aware of it and have a custom firmware for this issue.



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Platina on 07 April 2017

Oh, never thought about this issue, definitely can be annoying D:



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Kwaidd on 07 April 2017
d21lewis said:
http://amp.imore.com/how-stop-your-nintendo-switch-taking-over-your-television

Well, that certainly turns this catastrophic problem into the non issue that it is, now doesn't it?

thank God for you d21



Johnw1104 on 07 April 2017

Hmm I'm just gonna copy paste the one I bought from them last year as it seems to fall within the range you're describing:

Samsung - 60" Class (60" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range

Anyway, I've not noticed this issue at all myself, and I have 4 consoles connected to it (including the Switch). The only time the TV flips for me is when I power up a console, and I actually rather liked that feature.

The Switch is actually rather cool in that when you dock it it will immediately power on the TV and flip the input over. This is a feature you can turn off in system settings, but I personally love it and it is easily the fastest launch-to-play console I've played in a few generations.

I'm sure there is a problem for some people, then, but it's due to the TV, not the Switch (I imagine they don't realize you can turn that setting off). I can attest from personal experience over the last six months that not all Samsung TV's from 2016 are guilty of this as well... this TV has been absolutely superb, my only complaint being that the damn remote is so tiny that I lose it all the time lol

 

Just to be clear, though, I'm sure this problem is definitely happening for people. After six months with my Samsung TV and 1 month with my Switch plugged in, though, it's not happening for me, so it must be more specific models than merely "2016".



TheDarkShape on 07 April 2017

The same thing happens to me with my LG C6. I just make sure the Switch tablet is completely powered off in the dock.



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superchunk on 07 April 2017

wow what a horrible feature to have in a TV that you cannot deactivate.

I would raise hell with Samsung to get that fixed via firmware or sell the TV. Granted in my setup that wouldn't be an issue as I run everything to my stereo and only have one HDMI going to the TV, but it is crap that you cannot shut it off.

I also don't see how this is a Nintendo issue. I'd expect to of had the same issue with WiiU where you go to play on the gamepad but because the WiiU turned on, you auto-change to that HDMI input. Its just a bad design on the TV that should have an opt-out button.



Wyrdness on 07 April 2017

Can't you just unplug the HDMI on the dock when it's not in use?