Sony does not have to explaing anything, they make the product and those that enjoy it, buy it.
The company owe us nothing, the truth is we are not fans, we are consumers. We buy Sony stuff cause it is good to us, it meets our needs, not because we live Sony. This hipocrisy must end, I bought a PS4 because it was a interesting prduct with interesting games I wanted, Bloodbourne, Until Dawn, LBP3 and Uncharted 4 to name a few, not because I am loyal to Sony.
I bought a WiiU for the same reason, wanted to play ZombiU and Alien Colonial Marines (which was canceled!). Bought the Xbox One to use Xbox Fitness, and they canceled the software. If anything, do not promisse something and then take away, or else we will assume this is your Modus Operandi.
I assume promissing and taking away and having hardware that breaks all the time is MS M.O., it is their fault I have this impression, and it can change, but it takes time. I assume Nintendo does not care about third part support, it is how they presented themselves to me, it can change too.
The botton line is: this is not a romantic relationship, it is a consumer-seller relationship. We consumers should stop crying so much, there is plenty of options.
Americans specially, you guys are rich, work a little bit more and buy all consoles, you can afford it. Or, choose one and be happy with what you got. We are not entitled to anything, vide games are just toys, a way to kill time and have some fun.
I think a company only owe us as much as they offer, nothing more. It is our decision to buy or not.