As a big Sony Pony
Well I think it's design is a tad ugly. As for the controller, I have always considered Xbox controllers to be far superior to dualshocks. DRM was a bad idea but they corrected it, so no problem there. Kinect was a big failure because they didn't have a kinect-free console to begin with, and afterwards they really kinda ditched the focus on it (angering a few devs) which I think is too bad; because I consider Kinect to be pretty cool.
Philatio Spencer is a damn good leader though, and the state of Xbox One right now is the best it has been, and it will only continue to improve. They got their Forza AND a Horizon before I got my Gran Turismo (CURSE THEM), they got RoTR (me sad) and they have Halo 5 on top of all the multiplats like Witcher and Fallout - so games are definitely a strong point.
From what I have seen customer support and consumer relations are pretty damn good, considering how much they listened to consumers in the beginning and have continued to do so.
All in all, a great console for anyone to choose