Although I am a Microsoft fan, looking at smartphones nowadays, I would've told him buy whatever you like if it is Android or iPhone. No major differences between high end phones really.

if the worst customer you have is someone who simply does not want to get the phone you advise them then you have it pretty easy... .. having worked in plenty of customer service jobs people are generally much worse than that and will scream in your face for the stupidest things :O :O :O

Its not like he was "fuck those 2 get a Sony."

He asked him what criteria he wanted so he could tell him if he wanted a Samsung or an iPhone it turns out there was another phone that was perfect for his criteria so he made him aware of it.

haha if a guy comes into your store and asks for a specific thing, A or B, the quality customer service thing is not necessarily to suggest something totally out of left field

it's like a guy going into Taco Bell and asking about the difference between hard and soft varations of tacos and then you say 'the burrito is more filling, why don't you try that?'

it can be equally annoying to the customer and in the end it's the employee that needs to please the customer, not vice versa. I'm sure that customer is aware of the Sony brand but clearly they don't resonate with him/her

I work in a phone/pc repair shop too and I just can not suggest a Sony phone over a Samsung one....... But yes customers in this field are VERY annoying. What really annoys me is people come in with phones they paid 50$ for and when we tell them it would require more to fix it then it is worth they get mad lol

To be fair the customer asked which one was better an iPhone or a Samsung. I don't understand what makes him/her an annoying customer. You're overreacting.

Isn't the Galaxy S5 waterproof?  He probably should have just told him to get a S5.  Or is that too old these days

But is the Z5 really perfect for his criteria or are there other options which are even better? The active-series of Samsung is shock resistant, which could be important to kayaking. And the battery life of the Z5 is still above average, but worse than most older Xperia Z-models, Galaxy S6 Active, Galaxy A8, iPhone 6S plus, Meizu MX4...

My next smartphone will most likely be an Xperia model, but I have other preferences than the customer above and I would (try to) not let my own preferences cloud my judgement if I shall help others to find the best choice for their preferences.

I've seen worse experiences.

Ever see stories of people working at technical support for places like Verizon?

Some people can just make your brain melt.

So, as you called yourself in the op, you're a major sony fan, and when the customer asks, which isnbetter, iPhone or Galaxy phone, you let the Sony fan in you try to push a Sony phone down his throat, and when he wasn't interested, because, well, he never asked for a Sony phone, you got pissed and found the customer to be so annoying? Hmm, yeah, the customer was the annoying one, you're right.