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Forums - Sony Discussion - Sony Brand Name Seriously Tarnished by Hacking Controversy, Survey Says

Consumer perception of the media giant the lowest in six years.

The overall Sony brand has reportedly taken a major hit in terms of consumer perception in the wake of the hacks against Sony Pictures and the ensuing fallout. The controversy has pushed media and technology giant to its worst levels in six years, according to new research service YouGov, discovered by Variety.

YouGov's BrandIndex is calculated by asking people:"If you've heard anything about the brand in the last two weeks, through advertising, news or word of mouth, was it positive or negative?" This is then calculated into a score that can range from 100 to -100, with a zero being a neutral position.

Sony's score this year began at 13, dropping to 11 on November 24 when the Sony hack was first made public. It only fell further from there as the hackers posted troves of internal Sony documents, including executive salaries, personal emails, and even movie scripts.

Things got even worse for Sony following week's cancellation of The Interview, the controversial James Franco/Seth Rogen movie apparently at the heart of the cyberattack, which the FBI says came from North Korea.

As of Friday, December 19, Sony's score was 3, a six-year low. YouGov points out that this could fall further, as The Interview's cancellation has drawn much displeasure from some, while United States president Barack Obama has even said Sony "made a mistake" in scuttling the movie's release.

This isn't the first time Sony's brand image has taken a hit in recent years. The company's BrandIndex score dropped off in April 2011 when the PlayStation Network was breached. Millions of accounts were compromised, and the service itself didn't return to full functionality for weeks.

For more on the fallout from the Sony Pictures hack, be sure to read GameSpot sister sites CNET and CBS News.

The YouGov BrandIndex is measured by interviews with 4,300 people every weekday from a representative US population sample.

http://www.gamespot.com/articles/sony-brand-name-seriously-tarnished-by-hacking-con/1100-6424359/



    

NNID: FrequentFlyer54

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So you're telling me brand approval drops exactly after something bad happened to it?

Thank god for research companies.



If you demand respect or gratitude for your volunteer work, you're doing volunteering wrong.

On the bright side at least this is a distraction from their being the company behind the Vita.



The only tarnish i saw was that they pulled the film out. They think they did a good thing, but it was the dumbest thing they could have ever done. Do they think its gonna stop with this?



MoHasanie said:

Consumer perception of the media giant the lowest in six years.

The overall Sony brand has reportedly taken a major hit in terms of consumer perception in the wake of the hacks against Sony Pictures and the ensuing fallout. The controversy has pushed media and technology giant to its worst levels in six years, according to new research service YouGov, discovered by Variety.

YouGov's BrandIndex is calculated by asking people:"If you've heard anything about the brand in the last two weeks, through advertising, news or word of mouth, was it positive or negative?" This is then calculated into a score that can range from 100 to -100, with a zero being a neutral position.

Sony's score this year began at 13, dropping to 11 on November 24 when the Sony hack was first made public. It only fell further from there as the hackers posted troves of internal Sony documents, including executive salaries, personal emails, and even movie scripts.

Things got even worse for Sony following week's cancellation of The Interview, the controversial James Franco/Seth Rogen movie apparently at the heart of the cyberattack, which the FBI says came from North Korea.

As of Friday, December 19, Sony's score was 3, a six-year low. YouGov points out that this could fall further, as The Interview's cancellation has drawn much displeasure from some, while United States president Barack Obama has even said Sony "made a mistake" in scuttling the movie's release.

This isn't the first time Sony's brand image has taken a hit in recent years. The company's BrandIndex score dropped off in April 2011 when the PlayStation Network was breached. Millions of accounts were compromised, and the service itself didn't return to full functionality for weeks.

For more on the fallout from the Sony Pictures hack, be sure to read GameSpot sister sites CNET and CBS News.

The YouGov BrandIndex is measured by interviews with 4,300 people every weekday from a representative US population sample.

http://www.gamespot.com/articles/sony-brand-name-seriously-tarnished-by-hacking-con/1100-6424359/

Only to general public, not to fanboi's :P



Gotta figure out how to set these up lol.

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Nem said:

The only tarnish i saw was that they pulled the film out. They think they did a good thing, but it was the dumbest thing they could have ever done. Do they think its gonna stop with this?

Financially it was a good thing to do and that is what matters.

A limited release across US is nothing against a later release WW as "The Movie that the North Koreans hate!". This could make Sony not only more money with the movie than they had hoped but could also generate a positive buzz when they finally release it to spite a bad regime.



If you demand respect or gratitude for your volunteer work, you're doing volunteering wrong.

vivster said:
Nem said:

The only tarnish i saw was that they pulled the film out. They think they did a good thing, but it was the dumbest thing they could have ever done. Do they think its gonna stop with this?

Financially it was a good thing to do and that is what matters.

A limited release across US is nothing against a later release WW as "The Movie that the North Koreans hate!". This could make Sony not only more money with the movie than they had hoped but could also generate a positive buzz when they finally release it to spite a bad regime.


I wonder how they are gonna deal with all the states that dont like something they or any other film company does. Were importing censure. How nice. :P



vivster said:
So you're telling me brand approval drops exactly after something bad happened to it?

Thank god for research companies.

Well bad stuff happens to Sony all the time. Like every quarter they announce higher than expected losses but stuff like that doesn't affect their brand value. 



    

NNID: FrequentFlyer54

Just waiting for its eventual release early next year and the biggest box office opening of all time =P



mZuzek said:
MoHasanie said:

Consumer perception of the media giant the lowest in six years.

I don't think they should care a lot given the PS4 sales numbers.

I dont think they care because in 2 weeks we will be bitching about some other issues that will be forgotten about 2 weeks after that... the cycle just goes on and on.