This is a question I often see come up on VGC hence I thought a bit about it, and here's what I came up with.
1. Platinum's first major HD game suffered huge technical problems on its biggest platform: Bayonetta suffered major technical problems which effected its gameplay on PS3. The big problem was that most of Bayonetta's customers bought the PS3 version, which probably made them look at Platinum as a poor developer.
2. Platinum's games are short: Gamer's today seem to care far more about quantity than quality, and that's a problem for Platinum as their games are very good but also very short. Their games are usually 10 hours long, but one of their games MGR: R is just 5 hours long, with most of that time being cutscenes. That stops many people from buying their games even if they really want to play it.
3. Platinum's games are of niche genres: Most of Platinum's games are hack n slash, which is a very niche genre. The only mainstream game series in the genre is God Of War, even though their are many other series of this genre. The one which aren't hack n slash, like Wonderful 101 are even more niche. Platinum needs to broaden their appeal.