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Forums - Gaming Discussion - Does MS really deserve praise for "listening" to consumers ??

d21lewis said:
Does anybody do anything except react to sales? When you see your competition do something that works, you emulate it. Maybe you try something that works and the competition copies you. Every company has flip flopped. You don't praise a company for it. You don't condemn a single company for it, either.


True,condemming goes a bridge too far but for myself it just takes a while before i would give them thrust because of those early fuckups they did.

I would like them to do more for gamers without being forced to do it.And maybe theyre on the right track again but it takes time to win people over :)



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No, they don't. If you think Microsoft is your "friend", wait until they are in a better position, so to speak. They will have you biting a pillow, as soon as they possibly can. It is up to us to never give them the open shot.



We ALL wanted it, now we ALL are finally going to get SHENMUE III !!! Let us REJOICE IN THE STREETS!!!

archer9234 said:
plip.plop said:
archer9234 said:
plip.plop said:
archer9234 said:
plip.plop said:

I think MS would have personally preferred to go all digital this gen but this causes two big problems.

1 - It would have made alot of retailers mad cutting them out of alot of sales. Retailers are in the same boat with Console makers i.e. they make more money from game sales than from hardware sales.

2. By making an all in one media center, and not have the ability to watch movies on blu ray or dvd would not have sat well for the millions of consumers that still buy, and rent them. As most people don't want to re purchase content over.

MS could have avoided the whole DRM thing by going all digital for games. By allowing you to purchase online, or pick up a card at a retailer (xbox live gold cards) which would let the kinect scan the barcode, and download the game it could have made games cheaper for the xbox one by getting rid of a disc, and box. Of course there will be people that would hate not having a physical copy for resale or just the ability to have physical ownership of the game. But people I believe are more inclined if they see a benefit. No one complains that apps and games for tablets, and phones are pure digital. If MS did this resulting in lowering the cost of games by 25-30%. I think the adoption rate, and attach rate would be much higher.

I am personally finding myself holding off on buying games because I am hoping for sales. If games are already priced lower than my competitor day one I am more likely to make a impulse buy.

Also if they did add a blu-ray player that just allowed viewing of disc based movies. people would have been happy. As it would also fall in line with a all in one media player.

I don't care about games and apps on my phone because their unimportant bs $1 things that I don't care to own. But full games, movies, tv shows, and music I do. So they aren't bought on the iTunes store.

Fair enough, but the iTunes store , and google play store does make money. Steam makes money selling games digital. Most people if not all on this website here Im sure watch their media off of hard drives, or some type of streaming service. But the general consumer that does not care about this stuff, rent and buy physical media.

Digital is the future.

Yeah it's the future. A future where BOTH could stay existing. At some point sales can level off. And no matter how hard each side tries. They both stay alive. No one's denying digital. But don't tell people who want physical to take the road. That's was what MS did. And people said go fuck yourself.

Do you also feel this way about PS now? besides their (not set in stone) horrible pricing, How do you feel about that service?

I don't care about the service. Because I don't care for streaming in general. Ignoring my internet being crap. I just don't like relying on outside things for everything. I buy the game, I have it forever. Without any major potentional issues. Besides aging hardware issues. Which I repair when needed. And of course people will say: "digital is so much better for this, this, and this". Sure is. That's why my CD,DVD,BD are all ripped to my itunes. But I have full control over how, and where those things go. And I use digital when I'm outside. At home, I use a disc. Space is space. It's just reduced. HDD's will be plugged into all your USB ports in the future. And you're back to dealing with the annoyances.

"But burglars!!!" You password can be stolen, if the company gets hacked, or you use something stupid. Both outcomes are equally rare. "But I don't have to disc swap!" Sure, for now. When games get bigger and bigger. You'll be deleting or changing out HDD. Same issues. Just different situation. Even when SDD becomes a norm, and you don't really have to worry about HDD failing from the mechnical parts. A SSD can still get corrupted and has to be reformated. Have fun downloading that 2TB of media. Sure, you can backup your HDD. I do it too. But again, more HDD's. More space again. I upgraded my PS4 HDD to 1TB. I only have 4 games. That's around 100GB of installing, I'd have to redo. With my discs 20 minutes. The DVD /BD shelfs I have in my room would be equal to 10TB of data. That's 3 HDD of now. That will just increase.

Also, streaming and digital ownership has unnaswered questions in the future of the devices. Will I be able to access these things in10 years? Will the game be avaible all the time? I do keep my consoles. And play them. I do not like rebuying the products over again, on different devices. Because their severvice has ended. And my PS3 HDD has failed. These are my personal factors why I don't buy things exclusvily digital. Plus, why use UV or digital copy. When those files are usually at crap bitrates. When i can rip my stuff, and decide if I want this episode not deinteraced. So I don't see horrible Jaggies. But I'm in no way saying people that don't care to own, never keep their systems, and just rent have no right to love those services and features. I just don't like it when people belittle my side.

You make all valid points. I still own my dvd collection, but I no longer play them anymore. all my media is on harddrives now.  There are pros, and cons to every side. I was not dismissing your view, but it's pretty obvious that even Sony wants to go to an all digital future.

This gen has been so odd for me. I personally do not understand why if I own the disc version of a game I need to download it to the hard drive, and after I do that I still need to put the disc in the the system for it to play all that I downloaded. this seems very redundant. Whereas if I download the game once I download a game I have access to it  whenever. why is this?!? I personally believe both systems use a DRM type system on the disc.  Before you label me a nut job.

Keep in mind Sony was creating this exact type of DRM prior to the PS4. They knew that not all systems would be online, and to get to that group of people they would have to create a DRM in the system for people that tried to bypass the internet check.

http://www.gamespot.com/articles/sony-patents-tech-to-block-used-games/1100-6401992/

Sony understood full well that the 2nd hand game business was hurting sales. The crazy thing is I really believed that Sony not MS would have pushed this more considering they have so many first party studios, and I'm sure that missed revenue on 2nd hand sales caused Sony to close down some of their 1st party studios. I also think this is why Sony has been welcoming more indie games, where they do not have to create as much content, and hope that  half will break even or make a profit.

just my personal take on all this.



If Microsoft deserves praise for listening to their consumers, they should also be chastised for not thinking through what they were doing in the first place.

Let me describe to you what the Xbox One SHOULD HAVE BEEN. A product which would have made gamers love Microsoft rather than froth at the mouth:

  • All content is streamed from Microsoft's Cloud.
  • XBox Live is required to play games.
  • All Purchases are handled by Microsoft's Servers (DRM hidden on the back-end).
  • Price Point of the Device: $99

Consumers would have loved this because 90% of them are going to get XBox Live, anyway. Consumers would never notice the back-end DRM, so the only difference from a consumer's point of view is $300 off the console price.

Now, let me explain to you why this didn't happen. North America's ISP's would have broken down crying if 50 million gamers suddenly rose up and demanded affordable high-speed internet because they want to profit off keeping data caps low and that would raise massive flags with the FCC. Microsoft hedged their bets and made the XBox One able to handle itself without the cloud, hoping the ISP situation would improve. (It won't.)

At that point, the DRM was grandfathered in, even though it offered nothing to the end consumer and made their lives complicated and miserable. Consumers had every right to demand it to be removed because Microsoft had not served their interests.

I hesitate to call this "listening to your consumer." The consumers had to complain to get a product Microsoft ostensibly designed "for" them to reflect their interests.

And the Kinect? Don't even get me started. It was always a nifty toy and a development dead-end. Nintendo made motion-controls about as reliably as they could first try with the Wii. Come the Wii U they largely abandoned it for the second screen. Why? You know Nintendo probably ripped a dozen Kinects apart before they did that. It's because they knew that form of motion-control was unreliable!



IamAwsome said:
oniyide said:
IamAwsome said:
Wazowski said:
No
not a single company deserves praise, they just need to work hard to make their product "good" in the eyes of the consumer, they still need to do that.

now since sony is on topic, people just start looking at Ps3 as a nice product when sony released the slim one (my opinion), before that PS3 was still a joke.

now same applies to MS, they just need to do the "right" politics, and when the time comes their product will be desirable again.. now is not with things like this http://gamersyndrome.com/2014/news/xbox-news/chinese-xbox-one-games-contain-one-time-activation-code-cannot-be-resold/ that will make me change my opinion about them.

They do try to make the Xbox One a "good" console by getting exclusive DLC ,content, etc (and exclusive games). If it worked for the 360, who's to say it won't do any good for the XB1? Yes the DRM put a damper on their rep, but at least they reversed it because it shows that they DO listen to customers despite what some people believe. 

As for China, the XB1 has DRM there to curb piracy. They aren't trying to go back to the original plan, and they are better off putting DRM on the console than facing the same issues that Sony faced with the PS2 (read: piracy). It's a China thing, not a MS thing, and Nintendo took a similar measure with their iQue Player. 

if they wanted to makeit a good console they would actually make games instead of just wasting money on DLC and time exclusive nonsense, but thats just me. Now on to the topic at hand. No it doesnt show they listen to customers, because if they did they would have NEVER even tried in the first place. 

They do make games (Sunset Overdrive, Project Spark, Quantum Break, Scalebound, etc.). Just because they don't make 99 new IPs in a generation doesn't mean they don't make games. 

They put DRM on the console becuase most publishers were trying to combat used games. EA, Ubisoft, Activision, Square Enix, and Sony ALL had online passes at some point. Capcom had the whole RE: Mercenaries 3D debacle. Microsoft didn't put DRM on the XB1 for themselves, they did it because it appeared that the industry was moving in that direction for better or worse. Heck, Sony filed a patent that had to do with DRM, so they may have been planning something as well.  The E3 2013 backlash stopped that in it's tracks. 


@ bolded 1 But imagine how much MORE they could make without spending on nonsense like timed exclusivity that doesnt really benefit anyone except whatever publisher they are giving money too. Cause right now their actual 1st party output doesnt even beging to match that of Sony or Ninty. Not saying it has too but MS isnt even close.

@ bolded 2 online passes and DRM arent the same thing so lets not even act like they are. Sure i needed a coded to play the online mode of Uncharted 3 but my entire console didnt break without it and i could still play the game. 

@bolded 3 i agree that they didnt put it in for themselves but they sure as hell didnt do it because they thought thay was the direction the industry was going, if that is true then they truly had stupid people running the company cause no one in their right mind was going to accept their whole DRM policy, and they were warned and the other two didnt do it.  Sony files patents all the time. So what? it means very little. We cant say for sure but we can def say so for MS. e3 thats my point it should not have even gotten THAT far. They should have never gone through with it after rumors appeared and people were like "you better not" or at the very least should have dropped it after the intial reveal. Naw they stubbornly waited till after e3 and PS4 full reveal to change tune.



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on a side note Sony patent some PS2 add on for PS3 in order for newer systems to play games. Nothing happened.



yvanjean said:
Viltgance said:

Ok so lately everyone has been jumping on the new bandwagon of giving Microsoft praise for listening to the consumer.   But do they really deserve any praise at all?  I can already see the hate coming from a mile away but I personally don't think they do.  In reality, when a company(or a human being) has their back against the wall they will do whatever it takes to get out of the situation.  Whether it be,  kiss ass, lie, cheat, steal, bribe, suck hole, toss money around....pretty much anything goes.

Basically the only viable option for MS to do was to try and repair their broken image and to kiss consumers asses a whole lot and to shower them with gifts and make it look like they care about the little guys.

You be the judge

When Microsoft first announce the Xbox one people din't like the DRM and always online but there was some interesting features like familly share and digital library that is not tied to your consoles that would of been cool. They did well to go back to what consumers wanted but family share and digital library had to be remove for now.

Sony react to the microsoft conference and pulled the PS4 eye from the system, lowered the price and DRM was dropped and removed with a day one update from the PS4. They simply benefited from annoucing their console after Microsoft and remove anything that could create a backlash. 

I think any gamer that wants great game and new IP are crazy for not supporting DRM. They don't have enough forseight to see the damage that resale of used games is doing to the industry and the end result is we get less content. We will see less and less AAA new IP.

 

 

or these companies could. I dont know manage their budgets. Crazy i know!



Viltgance said:

Ok so lately everyone has been jumping on the new bandwagon of giving Microsoft praise for listening to the consumer.   But do they really deserve any praise at all?  I can already see the hate coming from a mile away but I personally don't think they do.  In reality, when a company(or a human being) has their back against the wall they will do whatever it takes to get out of the situation.  Whether it be,  kiss ass, lie, cheat, steal, bribe, suck hole, toss money around....pretty much anything goes.

Basically the only viable option for MS to do was to try and repair their broken image and to kiss consumers asses a whole lot and to shower them with gifts and make it look like they care about the little guys.

You be the judge

Maybe they don't deserve it, but I don't think that matters at all. I think that what is important is that their userbase gives feedback back to Microsoft so that they know how they are doing (unfortunately they haven't been very receptive in this regard in the past) and maybe praising is an effective form of feedback to let them know if they're in the path the costumer expects. So praising a company when they make the right thing is beneficial to the consumer as it is for the company.



oniyide said:
yvanjean said:
Viltgance said:

Ok so lately everyone has been jumping on the new bandwagon of giving Microsoft praise for listening to the consumer.   But do they really deserve any praise at all?  I can already see the hate coming from a mile away but I personally don't think they do.  In reality, when a company(or a human being) has their back against the wall they will do whatever it takes to get out of the situation.  Whether it be,  kiss ass, lie, cheat, steal, bribe, suck hole, toss money around....pretty much anything goes.

Basically the only viable option for MS to do was to try and repair their broken image and to kiss consumers asses a whole lot and to shower them with gifts and make it look like they care about the little guys.

You be the judge

When Microsoft first announce the Xbox one people din't like the DRM and always online but there was some interesting features like familly share and digital library that is not tied to your consoles that would of been cool. They did well to go back to what consumers wanted but family share and digital library had to be remove for now.

Sony react to the microsoft conference and pulled the PS4 eye from the system, lowered the price and DRM was dropped and removed with a day one update from the PS4. They simply benefited from annoucing their console after Microsoft and remove anything that could create a backlash. 

I think any gamer that wants great game and new IP are crazy for not supporting DRM. They don't have enough forseight to see the damage that resale of used games is doing to the industry and the end result is we get less content. We will see less and less AAA new IP.

 

 

or these companies could. I dont know manage their budgets. Crazy i know!

With an AAA budget you can make a game with multiplayer and 30+ hour’s gameplay that people will not resale right away.

With a limited budget you might only be able to make a great single player experience that last less 10 hours. Limited budget also mean limited marketing and this would result in lower first week sales.... by week 2 this game will still have the same competition from all the AAA games, indie and other video game on the market. But, they are also being undercut by their own game which is selling for cheaper used. From week 3-5 there might be a buzz about the game great single player but people are buying used version from the initial buyer or slightly discount used copies from used game store or major retailer like best buy and future shop. By week 5 the game might have been resold and enjoyed by more than 5 gamer. But, the retailer only got a cut of the initial sale. This game will flop due to lack of sales and we never see a sequel to a great single player game.

 

That's why we now see the rise of indie games, which tend to be much smaller project and with a very limited budget. Indie scene is very volatile and we see so many failures and cancelled project. On top of this the Major AAA companies are making their own version of indie games backed with marketing budget. AAA companies are now taking away revenues out of the indie scene; they see this as an untapped opportunity. If this trend continues more and more start up and indie games will also fail. All we're left is with company like EA, Activision, Ubisoft, etc. Were overzealous ideas will be shut down because they don't see the profit in it!



archer9234 said:

"But burglars!!!" You password can be stolen, if the company gets hacked, or you use something stupid. Both outcomes are equally rare. "But I don't have to disc swap!" Sure, for now. When games get bigger and bigger. You'll be deleting or changing out HDD. Same issues. Just different situation. Even when SDD becomes a norm, and you don't really have to worry about HDD failing from the mechnical parts. A SSD can still get corrupted and has to be reformated. Have fun downloading that 2TB of media. Again, rare. But you'll be cursing when it happens. I don't think any internet is gonna love 100 games being downloaded at the same time. If that happend with me.

I largely agree with your other points, and I absolutely prefer having the physical disc over digital.  That having been said, redownloading games isn't that much of a task anymore.  My speeds on Steam and Origin are quite far beyond necessary, especially when you consider downloading 1 game, and then playing that while others download.  It's not like you're going to play all 100 simultaneously.