Dunno about panicking, but MS has seriously tarnished their reputation with the XBox One.
I picked up Tombraider for ps4 today, had to wait around for a bit for the ups truck to arrive since it was sold out. So while talking to the store owner he asked me carefully if I was a big microsoft fan, then admitted it's hard to stay impartial this time. He's a big fan of xbox 360, but the Xbox One has been nothing short of a disaster so far for him.
He had a customer without internet, np bring it in to do the day 1 update. Turned out the console wasn't working by the time he brought it in. According to tech support the power brick had died (light came on but no power to the xbox one), 10-14 days for replacement. When it was finally working again he decided to set up DR3 for the customer, 4GB patch which took hours to download (small store, basic cable internet), then over an hour wait for the game to install to 50% before it would start. All together it took most of the day to get it ready, pretty embarrassing to have to ask your customer multiple times, got anything else to do in town?, it's still going....
He only sold 1 copy of Tombraider on xbox one so far, all Xbox one games are in stock, ps4 game shelf half empty. It's just a small store, but it can't be a good thing when the people who sell your product can't stand it.