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Forums - Gaming Discussion - Zavvi threatening customers with legal action after Tearaway mix up

You may have heard that a few weeks ago, UK-based retailer Zavvi had a small mess up at their warehouse. Instead of delivering customers their Tearaway preorder for £19.99, they instead sent the Tearaway / PS Vita bundle out. That item retails for around £149.99.

Due to the huge discrepancy in price, and with customers only charged £19.99 – yet receiving an actual handheld to their door – Zavvi went into panic mode. They demanded affected customers remedy the mistake by sending this mass-email which commented:

We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product.

We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you.

If possible, please keep the parcel in its original packaging ready to hand back to the courier.

Many customers highlighted that legally, they did not have to comply. Citing the following consumers information:

The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.

So, with quite a few customers seemingly choosing to not return what could legally be classed as a “gift” by the letter of the law, it looks like Zavvi themselves may turning to the  law, and taking legal action in an attempt to get their metaphorical ball back.

We got access to this letter which is now being sent out to customers, which highlights things might get dicey on the evening of Tuesday 10th if Zavvi back up their threats?

Regardless of all this, Zavvi are still sending these same customers, weekly, daily, and at times hourly borderline spam emails about their “mega deals.”

That is something that not even the apocalypse could put an end too.

http://darkzero.co.uk/game-news/zavvi-threatening-customers-with-legal-action-after-tearaway-mix-up/



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Another reason not to shop at Zavvi.



If I was on UK I would say Fuck them, I would return the console, but if they want to threat me, them I will not give anything back, douchebags.



My grammar errors are justified by the fact that I am a brazilian living in Brazil. I am also very stupid.

Zavvi is epic crap. It is known.



The big question is though...did vgchartz track those Vita's as sold?! This could mean some serious percentage changes in Vita's sales considering how much it sells in UK



So it is happening...PS4 preorder.

Greatness Awaits!

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Fuck Zavvi. After they tried to fuck me over on my xbox one pre order I'm never shopping with them again. I hope everyone that got sent a Vita by mistake keeps it.



Their shipping service is monumentally shady to begin with, I don't think I've ever had a product arrive on time from them.

Morons wonder why their retail branch went under.



What is up with Zavvi hate?

I like them a lot. Great deals, good prices. Shipping is fast and cheap. I mean, takes less than a week to get the item over to Japan.

I got this e-mail, but I sent it to my home address in Norway and not my current address, so I dont know whether it has arrived or not. Of course, I will keep quiet and most likely not return the item :))



Out of curiosity what do British people use other than Zavvi? I've been importing movies from them and Amazon Uk for years now with no issues.



Panama said:
Out of curiosity what do British people use other than Zavvi? I've been importing movies from them and Amazon Uk for years now with no issues.


If we're talking strictly online retail then I generally favor ShopTo. Maybe it's just sheer luck but I tend to get a lot of stuff BEFORE street date if anything.