MikeB, the topic asked if people had similar experiences with Sony customer support, not Microsoft. If you continue posting off topic in here, I'm banning you. This is your last warning.
I replied to the original post, here's the quote I was replying to:
" I have two Xbox 360 and both are still working fine, one's even a launch console. And you SONY are making fun of MS with 3rl. AND YOU CAN"T EVEN GIVE A GOOD CUSTOMER SUPPORT. THIS IS BS.
Anyone had any experience w/ Sony support???? This is killing me. And they say PS3 is very reliable. WTF."
IMO just take a step back....
You mean to say the original post was off topic with regard to what he asked?
MikeB, perhaps the point is that you're not offering any useful suggestions, just arguing with the original poster. Have a heart, man... his PS3 is busted and he's having trouble getting through to Sony.
My suggestion would be to take the unit back to the retailer you bought the device from. They can handle the situation with Sony, AFAIK that's the normal procedure, at least in my country. If it's within the warranty period, it should be fixed for free, if not then expect that repair costs need to be paid. AFAIK, that's also the most common repair protocol.
You can however try to ask politely for Sony's mercy and explain the situation, I think often this can give good results. That's what I read in a few comments on other forums thus far (just make sure you haven't covered your PS3 with dust from the vacuum cleaner bag or any other signs of neglect ).