1) You can read thousands of postings regarding 360 owners talking about questions asked by Microsoft customer care.
2) It's a fact DVD issues aren't covered by RRoD warranty extention.
Do some research, google is your friend.
P.S. the original post compared PS3 issues with XBox 360 issues. Just try to look at this a bit more objectively, nomatter being a 360 fan or not.
You brought up the DVD issue and actually comparing the two.
As for doing the research, try doing the research for positive customer support issues and I'm absolutely positive that you will receive just as many if not more stories. As an added bonus, I'm sure more of those are actually true.
Once again, stop making things up.