Sony has always had bad customer support and has never covered a single issue with past PS1 or PS2 problems, they like to not acknowledge these issues as it gives them better public reputation, all of my friends have had Disc Read Errors with their PS1 and PS2 systems and Sony wouldn't cover them even though the systems would only be a couple of months past warranty, just like they won't cover the PS2 slim burning up cause of the lack of a fan.

You're pretty much SOL with Sony unless you want to pay good money to fix their faulty work, best thing to do is find a friend that knows how to repair consoles and just find the right part.

 Maxwell,

 I agree with most of what you're saying, but perhaps he should exhaust his options with Sony, first.  Once he has someone crack the case and attempt a repair, all bets are off with Sony.

Did you buy it with a credit card? If you did, maybe your card offers an extended warranty. My Mastercard automatically doubles any manufacturer's warranty.

 Actually Sony will still repair it as long as his system isn't modded at all, opening up the system only voids the warranty that he doesn't even have, nor has Sony ever been known to extend it cause they love money, they expect you to pay them money to repair it, or pay them for another system all together.

@ crumas2

Grow up, I just didn't agree with this issue being compared with the problems 360s are experiencing.

DVD issues on the 360 issues are far more common than PS3 hardware issues in general. Personally I only had to deal with Sony customer care once, my PAL TV was years beyond warranty and showed a dead line of pixels, they fixed the problem free of charge.

1.  Stop making things up.  Unless you can back that claim up against all the people that have had excellent customer support with MS and their red ringed 360's don't even bother.
2. Please stay on topic (goes for everyone diverging to 360's and RRoD's).

So how much do astroturf posters earn kcua_626?

1) You can read thousands of postings regarding 360 owners talking about questions asked by Microsoft customer care.

2) It's a fact DVD issues aren't covered by RRoD warranty extention.

Do some research, google is your friend.

P.S. the original post compared PS3 issues with XBox 360 issues. Just try to look at this a bit more objectively, nomatter being a 360 fan or not.  

Mike, 

I don't think he needs your permission to express his perception of his various consoles' reliability when compared one to another.  As I stated in my original message (which you conveniently failed to quote), the PS3's reliability doesn't appear to be anywhere near as low as the 360's, even considering what now appears to be a more-often-than-acceptable Blu-ray drive motor issue.

The guy is obviously very frustrated that Sony won't acknowledge that they have an issue with those motors, and I think he has a right to vent his frustration that he can't even reach a human to try and resolve it.

When you jump in and tell some of the other posters in other threads to stop claiming that the RROD on the 360 is 100%, even with the new Falcon motherboards, then I'll consider you the Champion of Truth Regarding Consoles.  If all you do is defend the reliability of your favorite console--particularly when it involves someone who just experienced a very disappointing failure of his console--then you're just being a fanboy, not a voice of reason.