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Forums - Microsoft Discussion - No 'Red Ring Of Death'-style disasters for Xbox One, says Microsoft

Obviously, the original Xbox 360 model had very serious reliability issues, I don't think anyone can deny it. I don't think there are any hard facts, but I believe over 1/3 failed.

But this was down to M$ trying to save money and designing it themselves without any experience I believe. Since then they have sorted the issue and personally, my 2nd generation fat Xbox worked fine until I upgraded it to a nice 360s

For the record, my launch PS3 broke and had to be replaced twice. It then got changed into a blu-ray player and I moved onto another PS3 cause I feared it would break. I don't feel 100% confident of this one lasting for the rest of the year, it makes loud noises....



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VGKing said:
crissindahouse said:

VGKing said:

Exactly. You can't take Microsofts word for this. You'll have to watch out for these reports online or take the risk yourself and be an early adopter.

you also have to take the risk as ps4 or tamagotchi buyer. just because the 360 had such a huge problem doesn't mean that the chance is higher for xbox one as for ps4. you just have to look at the product photos to see that they did everything possible to cool it down. not to forget that it want produce so much heat as 360 did even without cooling.

microsoft increased the warranty to 3 years for the 360 when they had those problems and i have still problems to understand why some people bought like 5 or more consoles. everything produced after mid 2009 or something like that was pretty much perfect in build quality. no clue how people managed to destroy so many consoles before this time without getting a free  replacement/repair.

so yes, 360 had huge problems but that has nothing to do with another product just because it's also from this company. 

Well Microsoft has a bad reputation with exceptionally high failure rates for the original 360. Sony doesn't. All their consoles failure rates have been within industry standards. 

@bold
Just because something LOOKS like it will function properly and because Microsoft SAYS it will work fine, doesn't mean it will. Ex-employees have come out and admitted that Microsoft knew about the failure rate before launch. They didn't care, they had to be first. They downplayed the reports of failure rates until they were so common that they really had no choice but to admit they released a faulty product. So yes, it has everything to do with Xbox One as Microsoft has shown that for the sake of being competitive, they will continue as planned.

Just to be clear here, common sense tells me that Microsoft will avoid any type of RROD scenario with Xbox one. Although the common BSOD reports on my Windows 8 laptop are alarming. 

yes, and the ps2 had also huge problems and i know almost no one who had no problems with the dvd-drive but the ps3 was still very good and i did also see no one who said "we should really wait and see because of the ps2"

and yes, looking at the new system is enough to see that they do much more for xbox one as most other companies do for their electronic devices to avoid a overheating problem. 

console could obviously still get problems, maybe with the hdd or whatever but the chance is not higher as for ps4.



VGKing said:
Jazz2K said:
Ohh not this again... like past Playstations never had problems but people seem to give that a free pass... I don't want a repeat of the red ring that's for sure but seeing how they handled the fiasco by giving 3 years warranty that cost them billions I would be very surprised they don't take this seriously this time... now tell me where are the warranties for the ylod and PS2 disc read error... exactly!

They only handed out those free warranties after years of denying there was even a problem. Did those people who paid to get thier console even get refunds?

The PS3/PS2 failure rates were within industry standards. You have the option to buy extended warranties just like with any other electronic device. Sony wasn't in any way expected to hand out free extened warranties or repairs.

About that PS2 disc read error http://www.gamespot.com/news/sony-settles-ps2-class-action-suit-6139482
Sony settled the class action lawsuit in order to avoid the time and money a trial would take. Funnily enough, this was back in 2005. If these PS2 disc errors were really that much of a problem, there would have been lawsuits years ago.

I see you are making things up again!
The warranty was extended 18 months after release. So no, MS did not deny it for years.



Imagine not having GamePass on your console...

Scoobes said:
RazorDragon said:

Sorry man, but Sony failure rates were always above industry standards, and that's since the PS1. Sony is known for using low quality optical drives on their systems and on the PS3 most of the "fat" systems out there currently have YLOD.

Your basing that on? The old PS3 was well within the industry standards.

Ps1 & PS2 not so much. Nowhere near the early 360 consoles mind.

OT: I don't doubt they've learnt their lesson. The 360 failure rate was terrible and cost them heavily so they'll do everything to ensure the hardware is at least up to scratch. I don't see it overheating with that fan and those vents either.


I'm basing what I said from experience. Everyone one I know that had a PS1 or PS2 had problems on the optical drives, and three of my friends that have a PS3 had to change the optical drive, one of them had problems 6 months after he bought the console. Also, everyone I know with a fat PS3 had YLOD and had to buy a slim version. It's not like this is an isolated case, though, you can find easily on the internet many, many people that had the same problem.

Of course, it's nothing as bad as the 360 case. But, still, when you had to put your PS1 upside down so it would read the games and everyone else you know did the same, something was obviously wrong.



Proclus said:
My OG Xbox works fine after more than a decade, my launch Xbox 360 works fine, and my Xbox 360S works fine.

On the other hand my PS2 broke and my PS3 has had to be repaired

OMG, PS4 to break confirmed!


Your very lucky with your launch 360 my first 360 was a post launch 360 and it E74'd a little then a year after I bought it.  It got repaired and worked fine but I have no clue if it still would work today since it got totaled in a fire in 2010.



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yo_john117 said:
VGKing said:
Jazz2K said:
Ohh not this again... like past Playstations never had problems but people seem to give that a free pass... I don't want a repeat of the red ring that's for sure but seeing how they handled the fiasco by giving 3 years warranty that cost them billions I would be very surprised they don't take this seriously this time... now tell me where are the warranties for the ylod and PS2 disc read error... exactly!

They only handed out those free warranties after years of denying there was even a problem. Did those people who paid to get thier console even get refunds?

The PS3/PS2 failure rates were within industry standards. You have the option to buy extended warranties just like with any other electronic device. Sony wasn't in any way expected to hand out free extened warranties or repairs.

About that PS2 disc read error http://www.gamespot.com/news/sony-settles-ps2-class-action-suit-6139482
Sony settled the class action lawsuit in order to avoid the time and money a trial would take. Funnily enough, this was back in 2005. If these PS2 disc errors were really that much of a problem, there would have been lawsuits years ago.

The fact that Sony had a class action lawsuit brought against them pretty much proves that the PS2 had above industry standard fail rates. I thought that everyone already knew that the PS2 had a higher fail rate than it should have had(obviously nowhere near the 360 though).

OT: I'm quite confident that The One will be a very stable console. It definitely seems like MS is being quite careful this time around.

Not at all. There are greedy people out there, stupid lawsuits come up all the time. With an install base of 150m, how hard would it be to find a couple dozen people with the disc read error? With the power of the internet, anything is possible. 



VGKing said:
yo_john117 said:
VGKing said:

They only handed out those free warranties after years of denying there was even a problem. Did those people who paid to get thier console even get refunds?

The PS3/PS2 failure rates were within industry standards. You have the option to buy extended warranties just like with any other electronic device. Sony wasn't in any way expected to hand out free extened warranties or repairs.

About that PS2 disc read error http://www.gamespot.com/news/sony-settles-ps2-class-action-suit-6139482
Sony settled the class action lawsuit in order to avoid the time and money a trial would take. Funnily enough, this was back in 2005. If these PS2 disc errors were really that much of a problem, there would have been lawsuits years ago.

The fact that Sony had a class action lawsuit brought against them pretty much proves that the PS2 had above industry standard fail rates. I thought that everyone already knew that the PS2 had a higher fail rate than it should have had(obviously nowhere near the 360 though).

OT: I'm quite confident that The One will be a very stable console. It definitely seems like MS is being quite careful this time around.

Not at all. There are greedy people out there, stupid lawsuits come up all the time. With an install base of 150m, how hard would it be to find a couple dozen people with the disc read error? With the power of the internet, anything is possible. 

If Sony knew they could win because their product had under industry standard fail rates they would have tried. The fact they settled is an admission of guilt.

A company will always try to lose as little money as possible and if they truly had under industry standard fail rates they would have fought it because they would have been able to win.



VGKing said:

Well Microsoft has a bad reputation with exceptionally high failure rates for the original 360. Sony doesn't. All their consoles failure rates have been within industry standards. 

@bold
Just because something LOOKS like it will function properly and because Microsoft SAYS it will work fine, doesn't mean it will. Ex-employees have come out and admitted that Microsoft knew about the failure rate before launch. They didn't care, they had to be first. They downplayed the reports of failure rates until they were so common that they really had no choice but to admit they released a faulty product. So yes, it has everything to do with Xbox One as Microsoft has shown that for the sake of being competitive, they will continue as planned.

Just to be clear here, common sense tells me that Microsoft will avoid any type of RROD scenario with Xbox one. Although the common BSOD reports on my Windows 8 laptop are alarming. 

The BSOD errors on your laptop have nothing to do with the quality of Windows as an operating system.  They are most likely caused by a third-party device driver, or a corruption in a driver or the registry.  Most commonly this has been associated with a pirated copy of Windows 8.



VGKing said:
Jazz2K said:
Ohh not this again... like past Playstations never had problems but people seem to give that a free pass... I don't want a repeat of the red ring that's for sure but seeing how they handled the fiasco by giving 3 years warranty that cost them billions I would be very surprised they don't take this seriously this time... now tell me where are the warranties for the ylod and PS2 disc read error... exactly!

They only handed out those free warranties after years of denying there was even a problem. Did those people who paid to get thier console even get refunds?

The PS3/PS2 failure rates were within industry standards. You have the option to buy extended warranties just like with any other electronic device. Sony wasn't in any way expected to hand out free extened warranties or repairs.

About that PS2 disc read error http://www.gamespot.com/news/sony-settles-ps2-class-action-suit-6139482
Sony settled the class action lawsuit in order to avoid the time and money a trial would take. Funnily enough, this was back in 2005. If these PS2 disc errors were really that much of a problem, there would have been lawsuits years ago.

1.  In January of 2007 Microsoft responded by extending the warranty on the console to 1 year offering refunds to any consumer that paid for the repair.  Later that same year (where the 18 months previously came into) Microsoft openly acknlowedged the issue, provided a 3 year warranty and refunded the repair cost for any repair on the issue that the customer paid at thier own expense. 

2.  Yes, they did provide refunds as stated before.

3.  No, they weren't.  While the PS3 failure rates are generally acceptable, they are slightly above industry rates.  In fact, the Xbox 360's failure rate is now below the PS3s.  However, the PS2's failure rate was signficantly higher.

4.  The lawsuit was brought in 2002, two years after the console launched.  It wasn't settled until 2006 and consumers who encountered the problem still had to pay their repair costs.  No warranty was extended.  The only thing Sony did on the plus side was give consumers $25 and a free game, but to play that free game you had to get the console repaired, again at your own cost, which I suppose you could just hand Sony back the $25.

So it took 4 years for Sony to acknowledge a fault in their product, two years AFTER the console launched (eight years total), and in the end the people who dealt with the problem got to pay for the repair and a free game. 

Microsoft's handling of the RRoD problem is still considered, to this day, the way you deal with consumer problems versus the way Sony handled the DRE problem and the YLOD problem.



yo_john117 said:
VGKing said:
yo_john117 said:
VGKing said:

They only handed out those free warranties after years of denying there was even a problem. Did those people who paid to get thier console even get refunds?

The PS3/PS2 failure rates were within industry standards. You have the option to buy extended warranties just like with any other electronic device. Sony wasn't in any way expected to hand out free extened warranties or repairs.

About that PS2 disc read error http://www.gamespot.com/news/sony-settles-ps2-class-action-suit-6139482
Sony settled the class action lawsuit in order to avoid the time and money a trial would take. Funnily enough, this was back in 2005. If these PS2 disc errors were really that much of a problem, there would have been lawsuits years ago.

The fact that Sony had a class action lawsuit brought against them pretty much proves that the PS2 had above industry standard fail rates. I thought that everyone already knew that the PS2 had a higher fail rate than it should have had(obviously nowhere near the 360 though).

OT: I'm quite confident that The One will be a very stable console. It definitely seems like MS is being quite careful this time around.

Not at all. There are greedy people out there, stupid lawsuits come up all the time. With an install base of 150m, how hard would it be to find a couple dozen people with the disc read error? With the power of the internet, anything is possible. 

If Sony knew they could win because their product had under industry standard fail rates they would have tried. The fact they settled is an admission of guilt.

A company will always try to lose as little money as possible and if they truly had under industry standard fail rates they would have fought it because they would have been able to win.

What if the time it takes to defend their product ends up costing them more than the settlement? Besides, who would want to drag out something like this in court?