By using this site, you agree to our Privacy Policy and our Terms of Use. Close

Forums - Microsoft Discussion - So pissed at Microsoft.

Akvod on 24 February 2013
MrBubbles said:
i must be missing something here.
nothing could be done about your problem at that very moment. so they informed you of that, said to wait 24hours and left the conversation. what did you expect him to do? sit and chat about your pet goldfish and hope the site starts working in that time?


Should have applogized more, stayed and said "Is there anything else I could help you with?".

 

Man, maybe I'm just spoiled by Dell's customer service. They were really great.



Around the Network
yo_john117 on 25 February 2013
Akvod said:
MrBubbles said:
i must be missing something here.
nothing could be done about your problem at that very moment. so they informed you of that, said to wait 24hours and left the conversation. what did you expect him to do? sit and chat about your pet goldfish and hope the site starts working in that time?


Should have applogized more, stayed and said "Is there anything else I could help you with?".

 

Man, maybe I'm just spoiled by Dell's customer service. They were really great.

He appologized plenty. Also he asked if there was anything else he could help the OP with.

I honestly see nothing wrong with what he did.



Kasz216 on 25 February 2013
UltimateUnknown said:
lol bro just use open office until you get this sorted out.


Or just download the free demo....



fordy on 25 February 2013

Why'd you desperately need it on the same day?

Did you leave a project until the last minute or something?



Akvod on 25 February 2013
yo_john117 said:
Akvod said:
MrBubbles said:
i must be missing something here.
nothing could be done about your problem at that very moment. so they informed you of that, said to wait 24hours and left the conversation. what did you expect him to do? sit and chat about your pet goldfish and hope the site starts working in that time?


Should have applogized more, stayed and said "Is there anything else I could help you with?".

 

Man, maybe I'm just spoiled by Dell's customer service. They were really great.

He appologized plenty. Also he asked if there was anything else he could help the OP with.

I honestly see nothing wrong with what he did.

Well, to me, the biggest red flag is how the agent ended the session.

After the OP replied saying "I need this NOW", the agent should have added an apology with the explanation, then ask if he still had anything else he could help with.

 

The main point is that the agent should not end the conversation. The customer should.



Around the Network
Sparks on 25 February 2013

haha made me chuckle :)



Sparks on 25 February 2013
Corey said:
Pirate it....

this



insomniac17 on 25 February 2013

I stopped using MS Office when my last laptop died. I didn't want to have to buy another copy, and I didn't pirate anything at the time, so I started using OpenOffice (switched to LibreOffice now). It works just fine.



Latest News/Discussion for Star Wars: Rebels and Star Wars: The Clone Wars!


nightsurge on 25 February 2013
sunK1D said:

Purchased a Office student subscription today but for some reason the verification process for my student status keeps failing. Contacted support and this is what i get.

 

I need that ASAP to finish my personal statement and those swines are fucking around.

That's it, i'm going PS4 exclusively next gen.

Seeing as how your responses were sparse and there is no time-stamps on there, it appears the rep terminated the session after you appeared inactive for a period of time. That's standard procecure.

Don't make such a ridiculous blow up thread and then finish it with an outlandish claim that you won't buy a console based on one poor customer service experience. Especially since that customer service isn't even related to the console products...

Either way, enjoy whatever you want... Peace, bro.



yo_john117 on 25 February 2013
Akvod said:
yo_john117 said:
Akvod said:
MrBubbles said:
i must be missing something here.
nothing could be done about your problem at that very moment. so they informed you of that, said to wait 24hours and left the conversation. what did you expect him to do? sit and chat about your pet goldfish and hope the site starts working in that time?


Should have applogized more, stayed and said "Is there anything else I could help you with?".

 

Man, maybe I'm just spoiled by Dell's customer service. They were really great.

He appologized plenty. Also he asked if there was anything else he could help the OP with.

I honestly see nothing wrong with what he did.

Well, to me, the biggest red flag is how the agent ended the session.

After the OP replied saying "I need this NOW", the agent should have added an apology with the explanation, then ask if he still had anything else he could help with.

 

The main point is that the agent should not end the conversation. The customer should.

I've never used chat support before so I guess I don't know the proper protocol for it.

I'm guessing the guy was absolutely swamped because of all the website issues.