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Forums - Gaming Discussion - EA Rock Band screw up

This is just a bit of a rant, with a slightly happy ending me.  I suggest skimming since I'm mostly just rambling anyway. 

So, I got Rock Band a few days after the game was released.  Low and behold the strum on the guitar dies the next day.  Not having a credit card I went to the EA Rock Band customer support page to have them send me an empty box so I could ship my guitar away.  It took about two days to get here and then I sent it in expecting to have my replacement in one to two weeks.  In actuality it took a bloody month.

First of all, NEVER use e-mail feature on their site.  They just give you round about answers and tell you to read e-mails that they already sent you that you did not find helpful at all.  After about five e-mails, and receiving another empty box (yes, an empty box), I gave up and called them directly.  Guess what?  They sent my guitar right away.  I received my guitar about three days after my call (nearly a month since I sent it in).  I felt pissed, which is pretty rare for me, that it took so long and so many e-mails before I finally got my guitar back. 

The story doesn't end there, I received another e-mail from EA, this looked like it WASN'T automated saying that they were sending my guitar.  I'm thinking to myself 'WTF are they talking about?  I already have it now.'  Three days after that guess what's at my front door?  Another guitar from EA.  They had apparently made a mistake and had somehow decided to actually read my e-mails while completely ignoring the fact that they had sent my replacement.  Did I feel bad?  No.  Did I feel obligated to inform EA of their mistake?  Hell no.

Long story short, I had to wait a month for my replacement guitar because of EA's horrendous e-mail support but winded up with two guitars instead of one.  I'd say the experience was worth the reward. 



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How can you live with your self! Taking a small, easily missable, barly profitable piece of equiptment from a large soleless gaming company after waiting for a whole month on something important! For shame!



 

 

 

Guitar Hero 3/ Smash Hits

They deserve it -_- good job



Wow! Your lucky to have two guitars now...



Wii Code: 4819-7684-2396-4558

__XBrawlX__ said:
How can you live with your self! Taking a small, easily missable, barely profitable piece of equiptment from a large soleless gaming company after waiting for a whole month on something important! For shame!


for shame!!!!




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Congratulations, that worked out beautiful for you. Hmm, now I understand all those cliche sayings about patience, lol.



RDBRaptor said:

This is just a bit of a rant, with a slightly happy ending me.  I suggest skimming since I'm mostly just rambling anyway. 

So, I got Rock Band a few days after the game was released.  Low and behold the strum on the guitar dies the next day.  Not having a credit card I went to the EA Rock Band customer support page to have them send me an empty box so I could ship my guitar away.  It took about two days to get here and then I sent it in expecting to have my replacement in one to two weeks.  In actuality it took a bloody month.

First of all, NEVER use e-mail feature on their site.  They just give you round about answers and tell you to read e-mails that they already sent you that you did not find helpful at all.  After about five e-mails, and receiving another empty box (yes, an empty box), I gave up and called them directly.  Guess what?  They sent my guitar right away.  I received my guitar about three days after my call (nearly a month since I sent it in).  I felt pissed, which is pretty rare for me, that it took so long and so many e-mails before I finally got my guitar back. 

The story doesn't end there, I received another e-mail from EA, this looked like it WASN'T automated saying that they were sending my guitar.  I'm thinking to myself 'WTF are they talking about?  I already have it now.'  Three days after that guess what's at my front door?  Another guitar from EA.  They had apparently made a mistake and had somehow decided to actually read my e-mails while completely ignoring the fact that they had sent my replacement.  Did I feel bad?  No.  Did I feel obligated to inform EA of their mistake?  Hell no.

Long story short, I had to wait a month for my replacement guitar because of EA's horrendous e-mail support but winded up with two guitars instead of one.  I'd say the experience was worth the reward. 


Sweeet deal man. Now we all know we should email AND call them for the best chance of getting 2 guitars!