Forums - Gaming Discussion - Customer service: Xbox vs Playstation vs Nintendo

Anyone have any great or bad experiences with these companies? That well made you a fan of them for life or started hating them from that point.

Just kind of curious on how these companies treat the customers



Around the Network
Yeah Sony for being expensive (psv) with their memory cards.

Nintendo for making online such a pain in the ***!

Microsoft for charging everything lol!!!

Seriously to each their own i guess, Nintendo at least fixed the problem with 3DS and Wii U! Just need games, come on N!

I've genuinely never had a problem with any of my Nintendo hardware/software. Now THAT'S customer service!!

I wish I was an elf.

tbone51 said:
Yeah Sony for being expensive (psv) with their memory cards.

Nintendo for making online such a pain in the ***!

Microsoft for charging everything lol!!!

Seriously to each their own i guess, Nintendo at least fixed the problem with 3DS and Wii U! Just need games, come on N!


Nintendo isnt quite there, but they are making progress, wouldnt call it fixed though...



My Xbox 360 never broke, but my brother's did and he got his fixed and sent back to him within a week. MS must have just sent out a replacement as soon as UPS picked up the busted one. All for free.

My PS2 broke and to fix it Sony wanted almost as much as it would cost me to buy a new one. So I bought a used one for less than Sony was going to charge me for repairs.

My Dreamcast stopped reading some discs so I called their tech line. They had me mail it to them and they either fixed it or replaced it for free and sent me a free copy of Sonic Adventure. Since I already had a copy I sold it. I made money on that deal.

My original Playstation wouldn't read a disc without being flipped upside down, but it was off warranty so I just built a wooden bracket to hold it upside down so I wouldn't have to flip it back and forth to swap discs.

My N64 wouldn't turn on so I called Nintendo's tech line. They sent me a replacement A/C adapter for free. It arrived pretty fast and fixed the problem.

My Samsung Smart Phone's camera stopped working so I called their service number. They had me send it to them with a free printed shipping label. They fixed it and sent it back to me in just under two weeks. Hasn't had a singe problem since.

Around the Network
The only time I've ever had to use customer service with any of them was setting up online with WiiU. It was the absolute best phone support I've ever encountered from a company. By far.

The Last Starfighter

gergroy said:
tbone51 said:
Yeah Sony for being expensive (psv) with their memory cards.

Nintendo for making online such a pain in the ***!

Microsoft for charging everything lol!!!

Seriously to each their own i guess, Nintendo at least fixed the problem with 3DS and Wii U! Just need games, come on N!


Nintendo isnt quite there, but they are making progress, wouldnt call it fixed though...



Not 100% lol. But Waaaaaay better than previous hardware. Alll I care for is SSB4 to be perfect! Brawl would be almost a perfect 10 if online was good. Oh well....



kain_kusanagi said:
My Xbox 360 never broke, but my brother's did and he got his fixed and sent back to him within a week. MS must have just sent out a replacement as soon as UPS picked up the busted one. All for free.

My PS2 broke and to fix it Sony wanted almost as much as it would cost me to buy a new one. So I bought a used one for less than Sony was going to charge me for repairs.

My Dreamcast stopped reading some discs so I called their tech line. They had me mail it to them and they either fixed it or replaced it for free and sent me a free copy of Sonic Adventure. Since I already had a copy I sold it. I made money on that deal.

My original Playstation wouldn't read a disc without being flipped upside down, but it was off warranty so I just built a wooden bracket to hold it upside down so I wouldn't have to flip it back and forth to swap discs.

My N64 wouldn't turn on so I called Nintendo's tech line. They sent me a replacement A/C adapter for free. It arrived pretty fast and fixed the problem.

My Samsung Smart Phone's camera stopped working so I called their service number. They had me send it to them with a free printed shipping label. They fixed it and sent it back to me in just under two weeks. Hasn't had a singe problem since.

Wow your stuff breaks a lot lol

@bold I actually LOLed, just sounded hilarious.


OT: Well whether in warranty or not in warranty basically makes one company look worse. But putting that aside I would say each company had about equal customer service to me.



never had a reason to contact Nintendo because i never faced any problems

MS I have never contacted either because we just got another 360 when my old one died

so can't comment on how they are when contacted.


Around the Network
I only had to contact Nintendo for customer service once, when the hinge of my DS Lite broke. They fixed it free of charge.

Nintendo Network ID: Flanneryaug

Friend Code: 4699 - 6552 - 3671

Add me! :)