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Forums - PC Discussion - Why i dont like Valve after today rant >:(

shakarak on 11 August 2012

I don't think you should dislike a whole company that's given you good service for a while now, over this one hiccup. Working in Customer Service it bothers me when long term customers wanna leave a company over one small blunder. Despite that company giving you great service for years before that.



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mysticwolf on 11 August 2012

I don't see the problem. You haven't bought the game, you haven't been charged for it. That's better than buying it but not being able to download it.

Maybe you should be worried about bigger things, like of your account was hacked.



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mysticwolf on 11 August 2012

I think someone hacked your account



 Been away for a bit, but sneaking back in.

Gaming on: PS4, PC, 3DS. Got a Switch! Mainly to play Smash

Kresnik on 11 August 2012

Steam support has been dreadful in my experience. They took 3 weeks to reply to an issue I had with TF2. The system they have just doesn't work, in my opinion.

I can say all I want about Blizzard being a shell of their former selves these days, but any issue I had with WoW was usually solved within the hour by them, or at the very least the next day.



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NiKKoM on 11 August 2012

Whatever the reason... you are missing out on a fine game..



 

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Scoobes on 11 August 2012

That sucks... but I suppose that's Valve time. Just remember, as big as Valve appear, they're actually still relatively small compared to most companies. I think they actually have less employees than Bioware. That doesn't excuse them not solving your problem in a timely manner, just means they need to hire more people for customer support.

 

Edit: Have you tired posting in the Steam forums? They might be able to help.




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Kantor on 11 August 2012

Well, it is the weekend. Usually they respond within 24 hours, so that might be a little longer here but you will have a response soon.

The important thing is that they actually HELP you, rather than going through a checklist like EA does whereby you run all sorts of virus scans and diagnostics that have nothing to do with your problem. Also, they speak English. Valve customer support is among the best I have seen, and I'm sure they will let you have the deal if it has expired by then.



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Kantor on 11 August 2012
zero129 said:
Kantor said:
Well, it is the weekend. Usually they respond within 24 hours, so that might be a little longer here but you will have a response soon.

The important thing is that they actually HELP you, rather than going through a checklist like EA does whereby you run all sorts of virus scans and diagnostics that have nothing to do with your problem. Also, they speak English. Valve customer support is among the best I have seen, and I'm sure they will let you have the deal if it has expired by then.

But will they un block my alt account that i used to buy the game as a gift to send to my main account??

I didnt bypass any region pricing laws or anything like that as i only made that alt to buy that game cos i couldnt on my main account.

But im still worried they might come up with some excuse about how they dont allow alts or something like that, but ive now already been charged for the game .

Yes, they will. But it doesn't matter once you've received the gift.



(Former) Lead Moderator and (Eternal) VGC Detective

Kantor on 11 August 2012
zero129 said:
Kantor said:
zero129 said:
Kantor said:
Well, it is the weekend. Usually they respond within 24 hours, so that might be a little longer here but you will have a response soon.

The important thing is that they actually HELP you, rather than going through a checklist like EA does whereby you run all sorts of virus scans and diagnostics that have nothing to do with your problem. Also, they speak English. Valve customer support is among the best I have seen, and I'm sure they will let you have the deal if it has expired by then.

But will they un block my alt account that i used to buy the game as a gift to send to my main account??

I didnt bypass any region pricing laws or anything like that as i only made that alt to buy that game cos i couldnt on my main account.

But im still worried they might come up with some excuse about how they dont allow alts or something like that, but ive now already been charged for the game .

Yes, they will. But it doesn't matter once you've received the gift.

No both my alt account or my main account never got the gift yet.

On my alt account i payed for the gift using my credit card (This is why i think they blocked my alt) and the gift said 'pending' after i payed for it and been charged. But then i got that message telling me my alt account was suspended for fraudulent activity and the gift changed from Pending to Failed but i still got charged for it.

So thats why i hope they un block my alt account and change the gift from failed to success so i can still gift it to my main account. If not i will have to wait 7 days to get back my money and i will still have to go down and top up my card again if they make me rebuy it

Ask the credit card company to cancel the payment, or Valve to refund it.



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UnknownFact on 11 August 2012

Disregarding the fact that you may have gotten your own account blocked, yeah try to cancel it...