https://www.vice.com/en_us/article/8xzzva/internal-nintendo-memo-instructs-customer-service-to-fix-joy-con-drift-for-free
“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” the internal customer service details say. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair [...] confirm the prior repair and then issue a refund.”
https://www.vice.com/en_us/article/8xzzva/internal-nintendo-memo-instructs-customer-service-to-fix-joy-con-drift-for-free
This is excellent news and looks like the lawsuit may possibly be good to drop.
After the news broke earlier today that Nintendo was prompting people to contact support, I went ahead and submitted a ticket - though I expected the ticket to ultimately result in me being quoted a repair cost and me deciding not to send it in. Now I suppose I will be.
The biggest question now is - will they be integrating a more 'permanent' fix, or are they just going to be replacing the stick and saying "good luck"?
Last edited by thetonestarr - on 23 July 2019
SW-5120-1900-6153
