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It REALLY depends on who's on the other end of the line. Idiots and jerks can sneak in anywhere. I've had to deal with couple a**holes from both Sony and Samsung, who also both happened to be fairly ignorant of the products they were supposed to be able to help customers with. The one rude Samsung CSR also sent my brand new tv to the wrong repair shop, which I only found out about from the next CSR I talked to. The Playstation CSR I dealt with had to resolve an issue with Super Stardust Delta on the Vita when I bought it on launch day. I probably, about four or five times, had to correct him in his lack of knowledge about how the Vita worked. Upon the final correction, he mumbled something, then hung up on me. I called back and immediately asked for a supervisor, who fixed Vita my problem, and said he would find out who I talked to initially and deal with them. Other than that, I've had nothing but good experiences with them, and Norton too. Never had to call MS in the roughly 3 years I had an XB,or the 11 months I had a 360.



- "If you have the heart of a true winner, you can always get more pissed off than some other asshole."