lol @ your Star Wars Story. The worst part about that customer service is they make it seem as if they’re bending over backwards to accomodate you, even if the problem was on their end. And then they don’t even really refund you, they put the money into your digital wallet, meaning they’ll eventually get it anyway.
Nintendo has amazing support as well. I had to replace my Switch for a battery issue right around Christmas and my unit was like 4 days out of warranty and they replaced it for free anyway.
And on Microsoft’s side they had a Horizon 3 sale last year and I bought it and the non-Hot Wheels DLC then a couple weeks later they had the complete edition on sale for like half the price I’d paid for the game and one DLC. One chat with an online agent and it was all refunded and I bought it much cheaper.
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