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SnekWasHere said:
Awesome! I'm super excited for VGchartz to be restored to it's former glory and maybe even surpass that.


So recently I've been having some log in issues and I am not actually able to log in on my main account anymore despite the fact my password is correct. I then made the huge mistake of doing a "password reset" and the e-mail never came. I did this a fair few times, maybe close to a dozen. I went through my e-mail's block list and nothing is listed for VGChartz. When I try to e-mail "contact@vgchartz.com" I automatically get an e-mail saying "colo-a2.hereandabove.com rejected your message to the following email addresses: contact@vgchartz.com (contact@vgchartz.com)" which is very weird.

I am very grateful that you guys are trying to fix the website and it's understandable that the random downtimes are unnecessary. Sometimes things break a bit to get better; but the fact I can't log in and lost my account and that it took me multiple attempts to make a burner account is very odd. I'm not entirely sure what the cause is but I have heard of other complaints about making new accounts in the past.

My question is how long will it be until I can have my regular account back and when will I be able to request a password reset? I have never e-mailed "contact@vgchartz.com" before so there's no reason for them to have blocked me. I've never had a ban before either. Just a warning or two over some very mild offenses and this was a fair while back and over the course of my few years here. I doubled checked my account and it's not listed as banned and this has been going on for 2 days now. If a mod could follow up on this that would be great. I'm not sure what mod would be the appropriate one to message to work through this and I don't want to spam "50" messages to make a posts to give this the proper attention that is needed.

Thanks an advanced and hopefully we can prevent this from happening to other users as well. It's a really terrible feeling if I were to be blunt and ended with a lot of wasted time and effort on my part.

What is your regular account?