It is Anti-Consumer when it is blatant neglect and disregard for it's consumers and their information.
Hackers are anti consumer in the sense that they are anti-barrier and a security risk. You cannot stop them. Microsoft cannot stop them and neither can Sony. Sure, Microsoft has better security, but Microsoft has recently had issues as well as others with Sony in the past. No one is beyond it. Anyone who thinks in the information age that security is iron clad is kind of losing touch with reality.