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Seventizz said:
I was at a Best Buy earlier today and an oblivious customer asked the Sony rep standing by the demo ps4 to get an Xbox One S down from an overhead storage area. The rep sighed and said he can pick one up at the cashier in a manner that he's said that a hundred times already.

Sorry OP - I'm not buying your tale.

I don't understand the significance of your experience and how it disproves the experience of what OP, who works at the store, described.