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All I can say is that I wouldn't be offended in the slightest had the phantom hand been of another race than mine. I don't really understand how can can be considered exclusion. In fact, it seems pretty damn superficial to demand that a company have an alternative hand which matches mine. If they do, fine, but if not, that's fine, too.

It really does sound more like intolerance than anything, or at least selfishness.