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pokoko said:

The first place I referenced did give me the option to speak to an agent after about three fails.  The second place did not.  It felt like a broken loop, where it gave me no options but to keep trying.  By the end I was just saying stuff like, "I-said-NO-you-bleeping-piece-of-crap," and ,"NONONONONONbleepingNO."  I think it was pressing random buttons that got me out of the loop, though there were no instructions.


Thats exactly it. At one point i was just insulting the voice control for a couple minutes before giving up. After about 20-30 minutes of seriousness. Government services are good for that