Report: Xbone voice commands don't work like advertised. Requires repetition.

[pokoko]

bigd615 said:

pokoko said:
I expected nothing else. I've never seen a completely flawless voice command system.

Over the last month, I've had two rage-inducing moments with voice command phone systems. One was at work, which was annoying, but the other was even worse. The system could not understand me saying "no", which is ridiculous, then it would just kick me back to asking again. I repeated the word "no" over ten times before I was finally able to get out of the loop and get a live agent. By that time I was thoroughly pissed off.

I have zero interest in voice commands unless they're going to be perfect.

Usually if you just yell at the system a bit with random words/gibberish it'll connect you to someone who can connect you to who you actually need to talk to if they are not it. A few don't let you do that but most (I've used) do as they know that 100% of the people calling in can't be understood by a machine and need a back door method to speak to someone real.

The first place I referenced did give me the option to speak to an agent after about three fails.  The second place did not.  It felt like a broken loop, where it gave me no options but to keep trying.  By the end I was just saying stuff like, "I-said-NO-you-bleeping-piece-of-crap," and ,"NONONONONONbleepingNO."  I think it was pressing random buttons that got me out of the loop, though there were no instructions.