I think From Software has been hesitant to include an easy difficulty or pause feature because a big aspect of the game is its online elements. Creating a separate difficulty mode would split the user base, potentially making it more difficult for people to cooperate or invade (I'm assuming that they would separate easy and normal players from playing with each other), and the pause feature would probably only be feasible during offline mode (although FS has always encouraged players to play the game online for all of the features), since I doubt that you would be able to pause the game while online.
Ultimately, the Souls games aren't really that difficult at all ("hard" modes on many contemporary games are much more difficult), they just don't hold the players' hands. While I wouldn't be against an easy mode or pause during offline play for those that want it, I can see why From Software wouldn't include them.
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