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The 360's failure rates are bad enough; why does customer service have to be this bad?
http://arstechnica.com/journals/thumbs.ars/2007/2/12/7002

There are thousands of examples, google is your friend. People upset that their DVD drives aren't fixed for free, people upset by disc scratching, people upset about receiving back old launch period refurbs while their hardware is only a few months old, etc.

You don't make things up, personally I also had a bad experience with XBox customer care but that was before they warranty extension announcement.



Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales