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I know I can't get my facial features since I'm using a character imported from Mass Effect and that isn't a big deal to me but for some reason Mass Effect 3 isn't recognizing that I have a Mass Effect 2 character ready for import!

I have a save game that finished the game, my Shepard survived, I have the Mass Effect 2 importer file, and none of those have ever touched my cloud save.  I tried my new console, I tried using my USB drive that I use to use to switch between my old consoles, and I tried my older console that I believe I played it on orginally and Mass Effect 3 doesn't seem to know that I have a Mass Effect 2 character?

Anyone heard of anything like this?  If I can't get my Mass Effect 2 character that will probably be a deal breaker for me...