Nintendo's customer service deserves heavy praise.

[SmokedHostage]

Munkeh111 said:

SmokedHostage said:

Munkeh111 said:
Sounds pretty good... but my service with Sony was better. I was quickly put through and within 5-10 minutes they agreed to send a courier over within 2 days to exchange my PS3 for an equivalent refurbished console. But I assume it is easier in the UK

Getting a new console in 8 days > Getting a refurbished console in 2 days

In this case yes, because the refurbished console broke a week later, so I got a new one, which has lasted 1 1/2 years, but I had the launch PS3, so if they had given me a brand new PS3, I wouldn't have any backwards compatibility. Did I mention mine was completely free?

My DS wasn't under warranty.. I'm sure I would have had similar results if it were.